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Express Flooring Carpet Installation, Express Flooring Stories
Posted on 2010-07-18 by admin
Express Flooring Attn: Management July 9, 2008 Dear Management, I recently used your company for the purchase and installation of both tile and carpet flooring. In the process of our lengthy and extensive remodel, we have used various companies, from the local hardware store, to Lowes and Home Depot, to painters and cabinet makers. Many times, we had been disappointed and angered by the level of customer service and product. In the case of our tile purchase and installation, we were pleased with the service, timeliness, cleanliness, and overall outcome. However, our carpet purchase had a snag when the wrong carpet was delivered for our installation. In this situation, one of your employees in particular, Andrea Baucon, went above and beyond your normal quality service. She worked diligently on our behalf to get the carpet delivered from Phoenix to Tucson. She kept in contact with me throughout our planned installation date annd even provided me with her personal cell phone number. In addition your installers (Hector's team) came at 4:30 pm to install the carpet the day before the 4th of July and were quick, pleasant, and effcient. Although the dust has barely settled, I'm sure if I do encounter a problem with either of our installations, that your company and its employees will work to solve any problems to our satisfaction. Please pass along my thanks and appreciation to your team members and know that I will recommend your company at every opportunity I find. Sincerely, Cristy N. Zamorano
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