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Express Flooring Customer Service Goes Above and Beyond!
Posted on 2010-06-18 by admin
This letter is to let you know about an employee that went above and beyond what was required of them. On May 13, 2006 I got my appointment. The sales woman brought 7 or 8 different porcelain designer boards with her to the appointment. I had gone and found samples myself assuming they wouldn't have the product I was looking for. The samples she brought ended up being better than the ones we had. Not only that, they had them in stock and were able to get the installation going very quickly. The customer service person I spoke with while setting the appointment was extremely helpful and a total joy to talk to, AND she delivered on what she said. Cassandra has my many thanks and admiration for a job well done. Bernard Kiel
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